This course prepares you for the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) exams, designed for IT professionals with about 12 months of hands-on experi...
The CompTIA A+ certification is divided into two exams: Core 1 and Core 2. It is an entry-level credential aimed at professionals with approximately 12 months of hands-on experience working as help desk support technicians, desktop support technicians, or field service technicians.
This course offers two key benefits. First, it serves as a comprehensive preparation resource for passing the CompTIA A+ Core 1 and Core 2 exams (220-1201 and 220-1202), helping you earn your A+ certification. Second, beyond certification, it focuses on developing practical skills essential for success in IT support roles. In today’s competitive job market, demonstrating real-world abilities is crucial, and this course equips you with the knowledge and experience to confidently handle entry-level IT support responsibilities.
The curriculum is organized to cover both exam objectives:
A+ Core 1 is covered in Modules 1 through 10.
A+ Core 2 is covered in Modules 11 through 22.
By the end of this course, you will be able to:
Course Design
This course is structured using a learning progression model that enhances both knowledge acquisition and skill development aligned with job tasks. This approach involves contextualizing concepts, practicing skills with personalized feedback, applying knowledge in relevant scenarios, and demonstrating competency.
Throughout the course, you will engage in various activities to reinforce your learning and assess your understanding. Each module concludes with a quiz to test retention, and many also include live lab challenges to practice hands-on skills.
Prerequisites
To maximize your success, you should have at least 12 months of practical experience in a help desk, desktop support, or field service technician role. Note that prerequisites for this course may differ from those required for the CompTIA certification exams. For the latest exam prerequisites, visit: www.comptia.org/training/resources/exam-objectives.
This course prepares you for the CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) exams, designed for IT professionals with about 12 months of hands-on experi...
Flexible online learning tailored to your lifestyle and goals.
One-on-one mentorship from industry professionals to accelerate your growth.
Create portfolio projects that showcase your expertise to potential employers.
Introduction
Personal Computers
Peripheral Devices
Universal Serial Bus Cables
USB Standards
USB Cables and Standards
Display Types
Display Components
HDMI and DisplayPort Video Cables
Thunderbolt Interface
Lightning Interface
Serial Advanced Technology Attachment Interface
External SATA
Lesson Review 2.1 (Cables and Connectors)
0:20:0Introduction
Motherboard Functions
Electrical Safety and ESD
Motherboard CPU and System Memory Connectors
Motherboard Storage Connectors
Peripheral Component Interconnect Express Interface
Peripheral Component Interconnect Interface
Motherboard Form Factors
Motherboard Installation
Motherboard Headers and Power Connectors
Video Cards
Capture Cards
Sound Cards
Network Interface Cards
Lesson Review 2.2: Motherboards
0:20:0Introduction
Power Supply Units
Wattage Rating
Power Supply Connectors
20-pin to 24-pin Motherboard Adapter
Modular Power Supplies
Redundant Power Supplies
Change the Power Supply
Fan Cooling Systems
Heat Sinks and Thermal Paste
Fans
Liquid Cooling Systems
Lesson Review 3.1: Power Supplies and Cooling
0:20:0Introduction
Troubleshoot Power Issues
Troubleshoot POST Issues
Troubleshoot Boot Issues
Troubleshoot Boot Sector Issues
Troubleshoot OS Errors and Crash Screens
Troubleshoot Drive Availability
Troubleshoot Drive Reliability and Performance
Troubleshoot RAID Failure
Troubleshooting Problems with Storage Drives & RAID Arrays
Lesson Review 4.2: Power and Disk Issues
0:20:0Introduction
Troubleshoot Component Issues
Overheating
Physical Damage
Troubleshoot Performance Issues
Troubleshoot Inaccurate System Date/Time
Troubleshoot Missing Video Issues
Troubleshoot Video Quality Issues
Troubleshooting Video, Projector & Display Issues
Lesson Review 4.3: System and Display Issues
0:20:0Introduction
TCP/IP
Link or Network Interface layer
Internet Layer
Transport Layer
Application Layer
IPv4 Addressing
Network Prefixes
IPv4 Forwarding
Public and Private Addressing
IPv4 Host Address Configuration
Static Versus Dynamic Host Address Configuration
SOHO Router Configuration
IPv6 Addressing
Lesson Review 6.2: TCP/IP Concepts
0:20:0Introduction
Mobile Device Accessories
Mobile Device Wired Connection Methods
Port Replicators and Docking Stations
Wi-Fi Networking
Cellular Data Networking
Mobile Hotspots and Tethering
Bluetooth Wireless Connections
Near-Field Communication Wireless Connections
Lesson Review 9.1: Mobile Devices and Peripherals
0:20:0Introduction
Printer Unboxing and Setup Location
Firmware Management in MFDs and Printers
Print Device Connectivity
Printer Drivers and Page Description Languages
Printer Properties
Printing Preferences
Printer Sharing
Printer Security
Scanner Configuration
Lesson Review 10.1: Printers and Multifunction Devices
0:20:0Introduction
System Information
Event Viewer
Task Manager Process Monitoring
Task Manager Performance Monitoring
CPU and GPU Monitoring
Memory Monitoring
Disk and Network Monitoring
Task Manager User Monitoring
Startup Processes and Services Console
Resource Monitor and Performance Monitor
Performance Counters
System Configuration Utility
Introduction
Execution Control
Trusted/Untrusted Software Sources
AutoRun and AutoPlay
Windows Defender Antivirus
Windows Defender Antivirus Updated Definitions
Activating and Deactivating Windows Defender Antivirus
Windows Defender Firewall
Encrypting File System
Windows BitLocker and BitLocker To Go
Introduction
Malware Vectors
Malware Payloads
Ransomware and Cryptominers
Troubleshoot PC Security Symptoms
Desktop Alerts and Notifications
Endpoint Monitoring Solutions
Troubleshoot Browser Symptoms
Best Practices for Malware Removal
Infected Systems Quarantine
Malware Removal Tools and Methods
Malware Infection Prevention
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